NHTSA Complaint #11444716 — 2009 TOYOTA RAV4

The paint on my white 2009 Toyota RAV4 has been coming off. Sheets of color is peeling on the roof. I have several large (1-2 inches) bare spots on the top and many tiny ones on the body hood and doors, rusting for years. The manager of Titus-Will Toyota advised me not to do anything about it when I showed them the recall letter from Toyota and let him take pictures of the affected areas of my car. He said he would send a request and let me know about the repair decision. It has been more than two years since my complaint. I ask about it almost every time I go there for my scheduled service maintenance, and I get no answer so far. Until now, I still don’t have a response from them, and I am a little unhappy. Also, I see that I am not their favorite customer and avoided by management as they are always swamping. I showed them how bad the paint continues to come off, and the rust is awful. I could off taken care of it by now, but the manager clearly said not to paint it or do anything about it until he gets confirmation about the issue. My roof could start licking with all this rain and rust. Thank you.