NHTSA Complaint #11444682 — 2013 DODGE DART

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11444682
Vehicle 2013 DODGE DART
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

In 2013 I bought a new Dodge Dart Limited from a Dodge dealer. I bought the car in March and by October when it got cooler outside, it was evident there were some electrical issues related to the Uconnect screen blanking out and dash lights flickering while driving or when ABS engaged, and engine and battery lights on. The whole car seemed like it was resetting as everything electrical flickered and turned off and then on again. I took the car back to the dealership while it was under warranty at least 3 times to no avail. It would sometimes come back on after turning the car off for a period of time but then it turned off and stayed off for days. The Dodge mechanics claimed they could not get the problem to come up for them at all during yearly visits from 2014-2018. I researched the internet for solutions and disconnecting and reconnecting the battery seemed to fix it so that became a temporary resolution. After a while it became much more consistent and the battery trick didn't always work anymore. So I went to a second Dodge dealership in 2019 when my car was at the end of it's warranty and they did see the issue occur and decided to replace the screen all together. That next winter the problem came back so I went back to the dealership and this time they replaced the body control module. It's the next winter and the center console is completely out so I cannot control hazard lights, the turn signals don't make noise, backup camera is out, seat controls don't work, rear defrost never turns on but the front defrost blasts hot air constantly causing fog. I feel unsafe as I cannot see out of the rear window due to consistent under 40 degrees temps. The dash lights went completely out yesterday and I could not see my speedometer, but it came back on 60 min later. The engine and battery lights are on constantly since the weather changed. The dash lights are a huge safety concern as I don't know how fast I'm driving and it happens while the car is in motion.

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