NHTSA Complaint #11444612 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the vehicle would overheat with the check engine warning light illuminated. The contact also stated that the vehicle would stall and independently enter safe mode as the temperature gauge would indicate that the engine was hot. The contact had initially taken the vehicle to an independent mechanic who could not determine the cause of the failure. The mechanic then took the vehicle to a dealer where he was instructed on how to repair the failure. Upon return of the vehicle, the contact stated that the vehicle no longer stalled; however, coolant and oil began to leak from the vehicle. The contact then took the vehicle to the dealer where they informed her that they could not service the vehicle in a timely manner. The contact then called the manufacturer who informed her that her vehicle was not included in NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The vehicle was not repaired. The failure mileage was unknown.