NHTSA Complaint #11444155 — 2012 HYUNDAI SONATA

It began in 2020; the 2012 Hyundai Sonata Hybrid I've been driving started having issues with the hybrid system. At the time, the car was still under warranty. I took it in multiple times to AutoNation Hyundai in North Richland Hills, TX, because I kept getting the error message "Hybrid System Warning! Safely Stop and Do Not Drive", the car battery would become depleted, and the car would stop. My husband and I would take the vehicle multiple times to the service center at AutoNation Hyundai in North Richland Hills, TX, and nothing was done because, according to their staff, the error could not be duplicated. At one point, they kept it for almost a month, barely driven (we looked at the mileage on the car) before it was returned with no work done on the vehicle. Last June 2021, on a drive to Dallas to take my daughter to her volunteer program at the Dallas Zoo, the car stopped in the middle of the highway for the same problem. I called AutoNation Hyundai in North Richland Hills, and they could not see the vehicle in a timely manner and would not give me a loaner while they had the car in the shop. At that time, I wanted them to check the vehicle's issue and the recall issue that seemed like we were experiencing with the car; it was the only car I had to use to get to and from work and drive my daughter to her obligations, and they could not see it promptly and would not issue me a loaner vehicle. I ended up taking the car to Hiley Hyundai of Fort Worth; they supposedly found a faulty sensor and repaired it, checked it for a recall, and couldn't find the issue at that time. Last night, my car flashed the same error and lost all power. I was on I-35W North with my daughter at the time. I had the vehicle towed after hours to AutoNation Hyundai and called this morning to follow up. I spoke with someone at service, and they told me they could not look at the car until about mid-January and would not be able to give me a loaner in the interim. I tried to explain to the