NHTSA Complaint #11443952 — 2018 TESLA MODEL X

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11443952
Vehicle 2018 TESLA MODEL X
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

Dealing with 2 major safety issues and innumerable minor issues with our Model X. The first major safety issue involves our right falcon wing door. It will not properly open because it is sensing an obstruction that’s not there. The mobile tech told us that something inside the door has become disconnected causing the issue - clearly something that is occurring frequently. I’m struggling to get the vehicle repaired with Tesla and very worried that my kids will become trapped in an emergency. The second major issue is the front axles grinding down over time. My car is only 3.5 years old. My front axles have already been replaced once. They are beginning to make the “clunking” sound loudly enough that it is clear they need to be replaced again. Again, Tesla will make it incredibly difficult to get in and get the needed repairs on my vehicle.

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