NHTSA Complaint #11443642 — 2021 FORD EXPLORER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11443642
Vehicle 2021 FORD EXPLORER
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

On 11/25/2021, I started the vehicle and drove about 2 miles when I noticed that the airbag light was illuminated on the dash. Knowing that this is a safety concern, I pulled into a parking lot and shut off the vehicle. I let the vehicle sit for about 30 seconds and restarted the car. When restarted, the light did not come back on. Took the vehicle in to have a recall performed and told the service advisor that the light had come on. They confirmed that there was a "stored code" but "not something that made sense". The dealership has had the vehicle for 9 days with no resolution. They say that a wiring pigtail harness needs replaced but also that there is a fault in the driver's seat airbag. The replacement airbag is not available due to a backorder (told 3-4 weeks). I feel that this is a large safety concern as I was told I could pick up the vehicle until the parts become available knowing that there is a fault in the airbag. The failure occurred with 3410 miles on the odometer.

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