NHTSA Complaint #11443634 — 2020 TOYOTA RAV4

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11443634
Vehicle 2020 TOYOTA RAV4
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

In the sring of this year, i lightly drove through a water filled pothole in a parking lot when all of the displays went dark for a split second and then came back on like the car had just started. I called my dealership right away and was told that maybe some water had gotten into some wiring and caused the glitch but to call again ASAP if it happened again. On Dec 9, 2021 under dry and even surfaces while making a left turn the vehicle went dark again while driving but this time took a touch longer to re-engage. I called the dealership again to report this to be looked at during a maintenance appointment. They found nothing wrong, but suggested it was a feature the car does not have was turned on and they turned it off. I was then shown the button responsible for this ... it was for automatic high beams, NOT some engine efficency button. On Sunday, 12 12 2021 i went to start the car to go to work and it was completely dead, just a small clicking sound to be heard within the cabin. i had to get the car jumped to get it started on the second turn of the key after i removed it from the first attempt. I drove it to the dealership that day and i am still waiting for results. This needs to be adressed ASAP because its a potentially dangerous if not deadly situation if it conks out at highway speeds in front of a semi.

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