NHTSA Complaint #11443414 — 2021 HONDA PILOT

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11443414
Vehicle	2021 HONDA PILOT
Component	VISIBILITY/WIPER
Date of Incident	July 1, 2021
Date Filed	December 10, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The problem is the driver's outside rearview mirror. The mirror shakes so much that it is useless at highway speed, you cannot focus on vehicles coming up on your left hand side. The dealer and Honda are aware of the problem since the beginning of 2021. That being said both allowed me to purchase the 2021 Honda Pilot in June 2021. I have been in contact with the dealer over 6 times to see if a fix has been made available? I also filed a complaint with Honda in July 2021 and got no date for a fix. I have avoided an accident on three occasions, my daughter once and my wife has had close calls. How can a dealer and Honda sell me a vehicle with a known defect and not be able to fix it?

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#11584187 — April 20, 2024 — Side view mirrors started shaking few months after buying car, had them replaced under warranty. After replacement dr...

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