NHTSA Complaint #11443400 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11443400
Vehicle 2015 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Wed Dec 8,2021 - I was driving home after picking up take out when vehicle loses power upon acceleration. Check engine light begins blinking and vehicle monitoring system specifies an issue with the Engine Control Management System. I am able to limp home, turn off the car then turn it on again. Still have the blinking CEL and same message from vehicle monitoring system. I check the engine oil as it was making a clacking sound during driving but I did not think it was the engine oil because the car had just had a dealer oil change and inspection at 90,000 miles and I was at 93,100. The engine oil level was non-existent, so I refilled the oil to the working level on the dip stick. I start the vehicle again but the CEL was still flashing and acceleration did not go above 2,500 rpms. Fri Dec 10, 2021 - I bring it to my auto shop and have them diagnose the issue and am informed that the engine in my Kia is prone to excessive engine oil consumption. TSB-222 Excessive Oil Consumption -Nu/Gamma Engines. This I was unaware of and never brought to my attention by the Kia dealership that serviced my car, Citrus Kia in Ontario, CA and Riverside Kia in Riverside, CA. I had always brought my car in at 7,500-mile intervals for its oil change as specified in the owner's manual. I am then informed that because of the lack of adequate oil, some engine components are on the verge of failing, that I will need to replace my engine. This should be addressed by Kia and they should be responsible for this failure.

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