NHTSA Complaint #11443360 — 2013 FORD FOCUS

The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the windshield wipers were inadvertently activated. The windshield wipers failed to operate when the contact attempted to activate the wipers. The contact was unable to drive the vehicle when it rained due to the failure. The vehicle was taken to an independent mechanic. The mechanic informed the contact that an unknown part needed to be replaced and the vehicle needed to be taken to the dealer for repair. The vehicle was not taken to the dealer. The dealer informed the contact that the vehicle was not manufactured with the unknown part and the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 140,000.