NHTSA Complaint #11443026 — 2017 HYUNDAI SONATA

Manufacturer Recall Number 209 NHTSA Recall Number 21V727000 Incident date: June 15, 2021 While driving on the freeway at approximately 65 MPH, the vehicle stalled with the check engine warning light flashing on the instrument panel, oil could be seen spraying out the back of the car onto traffic which put other drivers/vehicles at risk of an accident. We pulled over into a dirt parking lot, noticed a puddle of oil underneath the car, and then lifted the hood to see oil sprayed all over the engine compartment. I had the vehicle towed to an independent mechanic where the vehicle was diagnosed with engine failure. The vehicle was then towed to a dealer where it remains in their possession as of today which in my opinion is too long to wait without a car, 6 months later from the incident. The manufacturer was notified of the failure June 16th and they informed me that the vehicle did not qualify for any recalls or warranty programs. The vehicle VIN later showed up on the recall campaign in September. Hyundai USA offered to replace the engine at no cost which I am thankful for that so far. However, after the engine replacement, I was told the car would not start, and will require a new battery module and hybrid battery, and that I must pay 40% of the parts and labor at $2776. I believe these parts suddenly failing are directly related to the engine failure incident, and should be part of the recall campaign. My car has yet to be repaired due to backordered parts. I've submitted rental car fee receipts of over $3500 to date without reimbursement because I'm told that it is their policy to only review rental receipts for reimbursement after the repair ticket is closed, with no possibility of interim reimbursement. The Hyundai case manager has told me there is nothing more that they can do, not willing to discuss with another department or Manager, no escalation path forward, and that all I can do is file this complaint with the NHTSA per the recall campaign notification.