NHTSA Complaint #11442653 — 2014 FORD EXPLORER

I am writing to notify you of the problems I am experiencing with my 2014 Ford Explorer VIN # [XXX] and to request help to resolve these problems with the vehicle in a timely manner. I purchased the vehicle 8 months ago (March 2021) from Bomnin Chervrolet of Manassas. I began having trouble with the heat temperature on the right passenger side of the vehicle. I took my vehicle to Sheehy Ford Lincoln of Gaithersburg Maryland for recall repairs and my husband explained to service what we have been experiencing with the vehicle. He was told the Carbon monoxide is due to a leak in the manifold and the transfer case was about to go. I have been in contact with my finance company about what has been going on with the vehicle and they instructed me to reach out to the dealership where it was purchased. Which I did and unfortunately, they aren't willing to assist in the major problems with the vehicle. I was told on Monday November 29, 2021 they will be willing to repair heat temperature and that's it. The problems with the truck is the radio touch screen which controls heat, music, seat warmers and so forth isn’t working, temperature on right passenger side, back up camera, carbon monoxide coming thru vents, manifold, and the transfer case needs to be replaced because its about to go; if it hasn't gone already. The truck wont back up without making loud grinding noises and stalling. These problems my family are having substantially impairs the use and valve of my vehicle and creates a serious safety hazard to my family. After explaining to the dealer that I am on a fixed income of just SSI and needed my vehicle for appointments and everything; they isn't willing to repair the major safety. It's very hard to understand why anyone would sell my family a 2014 Ford Explorer knowingly aware of its history from November 16, 2018 from a previous owner of Carbon Monoxide concerns, still this vehicle was sold to my family. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).