NHTSA Complaint #11442201 — 2016 TESLA MODEL X

MCU computer has failed multiple times, including one time, middle of a very hot summer day, turning on high heat and rolling up windows, until computer rebooted (seemed like forever), while on the freeway. Tesla later notified us of a recall of the MCU, but repeatedly denied our claim, even though they admitted the MCU was the culprit, "just 'cause". The steering is greatly affected by front motor and its half-shafts. Had repaired right before warranty expired, but the problem remained. Tesla techs all warned us that it would happen again, which it did shortly after, and Tesla refused to repair it again, except to replace the failed components with identical components, all at our cost (thousands of dollars). Tesla techs said that the problem was a notoriously bad design of the half-shafts. They said it was fixed in newer front drive units, but that our only option was to keep replacing the defectively designed parts. When it has this problem, the car wants to steer left or right, but never straight ahead, and can pull suddenly to one side, making driver appear to be drunk from the sudden left-right-left-right motions. Tesla experts have told us that the only fix is to buy a new Tesla.