NHTSA Complaint #11442139 — 2020 AUDI Q5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11442139
Vehicle 2020 AUDI Q5
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Gateway control modular failure. At dealer currently. We took pictures. Multiple reports of the exact same thing on Audi forums online. Audi confirmed same issue. While driving car it suddenly stopped and the emergency brake was automatically applied. No warning, no way to Live the car to safety, all the warning lights began to flash, windows started to rolling up and down. Then the car just turned off. Unable to start it, turn it on, move it, nothing. Needed a special tow truck to have it towed to dealer. A serious safety issue. I am 8 m pregnant, had my brother and 4 year old nephew in car. I am concerned for my safety but equally concerned for every Q5 has this gateway module in this location. Every person driving a Q5 and other drivers can be affected by the design flaw of the location/ lack of protection of this gateway module. We were lucky we were not on the highway. What if this happened on a highway at high speeds or in a curve.

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