NHTSA Complaint #11442007 — 2012 LINCOLN MKZ

While traveling at approximately 22 mph I entered a roundabout when the steering wheel pulled out of my hand and the car was no longer turning, but going straight towards another car that was waiting to enter the roundabout. The car no longer had power steering but I was able to steer past the waiting vehicle and into a curb where I stopped the vehicle off the road. There was no warning prior to the incident, with the traction control warning light coming on at the same time the power steering stopped working. The vehicle has been diagnosed by a reputable independent shop with a faulty steering gear at a cost of approximately $2,200 to repair. This is the same problem that has been addressed by recall 15S18 for the 2012 Lincoln MKZ Hybrid, but Ford/Lincoln has refused responsibility for this repair based on date of manufacture of this specific VIN.