NHTSA Complaint #11441586 — 2010 FORD FUSION

The contact owns a 2010 Ford Fusion. The contact stated while driving at 30 MPH and approaching a stop sign, the brake pedal was depressed and went to the floorboard before the vehicle came to a complete stop. The contact pulled into a parking lot, restarted the vehicle, and pumped the brake pedal several times for the brakes to function as needed. The contact stated that the failure recurred intermittently. The contact researched online and linked the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was not diagnosed nor repaired. The manufacturer was contacted and made aware of the failure and confirmed that the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000.