NHTSA Complaint #11441471 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle would independently downshift. The contact also stated that the vehicle would jerk and hesitate upon the depression of the accelerator pedal with the "transmission fault service now," warning message displayed on the instrument panel. The contact also stated that on two occasions, the vehicle had stalled while traveling at highway speeds. The first time, the contact had the vehicle towed to the dealer; the second failure, the contact was able to slowly drive the vehicle to the dealer. The dealer replaced the transmission fork on the first visit and updated the PCM software on the second; however, the failure persisted. The manufacturer had been notified of the failure but offered no assistance. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not repaired. The failure mileage was unknown.