NHTSA Complaint #11441254 — 2014 FORD EDGE

The contact owns a 2014 Ford Edge. The contact stated while driving 40 MPH and approaching a stop sign, she had to depress the brake pedal to the floor to stop the vehicle. The contact also stated she heard an abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brake booster to be replaced. The vehicle was repaired but on 11/8/2021, she began to experience the failure again. The contact took the vehicle back to local dealer, where it was diagnosed with needing the brake master cylinder to be replaced. The master cylinder was replaced 11/22/2021 but failed to fix the failure. The dealer informed the contact that the hydraulic control unit needed to be replaced. The vehicle was not repaired but was pending the repair. The manufacturer had been informed of the failure. The failure mileage was 64,800 as of 2/14/2022. The contact stated that the hydraulic control unit was not replaced and the vehicle was taken to another mechanic. The right rear caliper piston was repaired. The failure has not reoccurred.