NHTSA Complaint #11441229 — 2020 HYUNDAI SONATA

On Nov. 2020 my husband and I purchased a new 2020 Hyundai Sonata with 2mls.off the showroom floor at Daytona Hyundai dealership, Daytona Beach,Fl. We moved to Ga.One day in December, I opened the driver side back door to put groceries in the backseat and I noticed water on the door frame at the bottom ,I thought maybe I might have left the window part of the way down and rain came in. a few weeks after that I went into town I was going to put groceries again in the driver side back door and water sitting on the bottom of the frame inside the door . The window was up .So this went on every time it rained. I drove my car to Rome GA at Heritage auto group they sell Hyundai’s And also service them. [XXX] in service department he’s the manager I told him about the door where I was finding water at every time that it would rain. So he told me to bring it back when I was able to leave it. For the next couple months I had a medical emergency with our son that lives in Florida when he lost eyesight. With the specialist diagnosis he had uveitis in both eyes. The first trip was in April 2021 and I 95 southbound in Florida maybe past Saint Augustine we were driving 60 miles an hour the traffic was very heavy and all three lanes, I was in the center. It was within seconds that I seen something rubber in front of me in my lane ,it could not be avoided or I would have caused a accident with other vehicles. I ran over it on the right side front bumper so my son and I decided to drive it on down to Daytona Hyundai in Daytona where we purchased it at. The manager in the service department there inspected my car all the way around and told me the damages to the right front bumper and the plastic air dam he also said that I could leave it there but they didn’t have a loaner for me & they couldn’t give me a timeframe I told him I had to get back to Georgia take care of my husband. He said that I could have it repaired up there. He did finish cutting off the plastic air-dam . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFOR