NHTSA Complaint #11441054 — 2019 TOYOTA TUNDRA

My son was driving to Mineral Wells to get something to eat on Wednesday 11/17/21 at 8:00 at night on FM 52 South. All of a sudden the steering wheel falls in his lap. He picked it up and shoved it onto the column and was able to steer the truck onto the side of the road without hitting anything. He looked underneath the steering wheel assembly and 2 of the 4 ubolts where missing. Where did they go - if they were ever there in the first place. The steering wheel has had some vibration and we have had the truck front end aligned and the wheels balanced. I had it in not long ago for an inspection/oil change/tire rotation. After I left the dealership the wheel felt a little loose and there was some vibration but I thought it was the road and it did stop vibrating. I also drive a Prius and I thought maybe I'm just not used to the way the truck feels. I told my son when I got home that it felt loose and he said he would keep an eye on it. Then Wednesday night the steering wheel falls off and the whole column falls out. What is this? I also drive the truck and I do not think I would have had #1 - the strength to pick the wheel up and force it back onto the column or #2 - the sense to even do that. I would have had an accident. The Shottenkirk dealership does not want to deal with the problem even though I have an extended warranty so today Freeman Toyota calls me and they are picking up the truck and will be doing the repair work. Bottom line - my son could have been killed or injured, I drove the truck Monday in Ft. Worth going 70+mph and I could have been killed or injured. How does a steering wheel/steering column loose ubolts and falls off/collapses?