NHTSA Complaint #11440422 — 2018 CHRYSLER PACIFICA

I was driving 10 days ago on a 75mph highway and suddenly a red light pops up in the dashboard and the steering wheel got really stiff and I could not move it, only about a 1/2” to each side. It lasted around 1 minute but seemed forever as I felt I was in a very dangerous situation since I had trucks behind me and I had to lower my velocity, while shaking and fearing for my life. I never got the opportunity to read exactly what the dashboard said. After that, everything seemed “well” for up to yesterday (one week after first incident). I was driving a 40mph road and it happened again. This time I was able to read the message that said “power steering unavailable” even though it disappeared really fast. This incident only lasted around 30 seconds, but put me in a really dangerous situation once again, because an SUV was about to hit me since I could not turn the curve of the road. I fear for my life and the life of my 3 children if I use my Pacifica again. That same day I called for service at my local Chrysler so that they could help with this very dangerous issue and they did not give me an appointment until 2 weeks from that day. They mentioned they hadn't had a client with this issue before, so I don’t know what’s going on but this is a threat to my families safety. Please help!! P.s. I googled this issue and read that there had been issues and had been recalled but I never recieved a recall for my vehicle as I should’ve. I will add photo of this article.