NHTSA Complaint #11440388 — 2017 FORD EXPLORER

The rack and pinion failed; these parts were replaced by Ford at my expense and Ford kept the old parts. The safety of myself, my passengers, and other drivers was put at risk because the steering would catch while in a curve and cause the driver to be unable to steer momentarily. This caused me to almost drive head-on into a semi tractor-trailer, as the steering was not responding to my turning the wheel, but did just in time to avoid the collision. This steering catch also caused over-steering as a result of the steering not responding. The problem was reported to Burns Ford of York and the rack and pinion were replaced on 10/21/21. The vehicle was only inspected by Burns Ford of York. The catch in the steering first started in July of 2021 and progressively got worse. As the symptoms worsened, the loss of traction warning light would often come on when the steering caught.