NHTSA Complaint #11440229 — 2014 KIA FORTE

The contact owns a 2014 Kia Forte. The contact stated that while his son was driving at 45 mph, the engine failed and smoke was coming from the engine. The contact's son was able to pull over and had the vehicle towed to the dealer. The dealer diagnosed the vehicle with engine failure, and no oil was found in the oil reservoir. The engine needed to be replaced. The vehicle was then towed to another dealer, Koons Annapolis Toyota (1107 West St, Annapolis, MD 21401), and the dealer sent documents from the previous dealer, Kia of Bowie, to the manufacturer. The Koons Annapolis Toyota dealer had the vehicle towed to Alexandria Car Clinic (3235 Colvin St, Alexandria, VA 22314) for the engine replacement. The contact later received notification of NHTSA Campaign Number: 20V750000 (Engine). The manufacturer was made aware of the failure and a case was opened. However, the manufacturer closed the case without notifying the contact and had not responded to the contact. The failure mileage was approximately 66,800.