NHTSA Complaint #11440108 — 2017 LAND ROVER DISCOVERY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11440108
Vehicle 2017 LAND ROVER DISCOVERY
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I have a 2017 Land Rover Discovery with multiple episodes of significant water leakage problems due to a known windshield seal issue on the model as identified by the dealer. During the warranty the windshield and seal were replaced and would then fail twice, on the 2nd occurrence I instructed to the dealer to notate my account with concerns about electrical issues due to the amount of water that entered the dashboard, center console, and overhead electrical. Reviewing my own service records I can see electrical problems occurred on the vehicle with notes to "let it dry out". The final time this happened was just outside of manufacturer's warranty still within the CPO period, we were told it was no longer covered even though this has never been solved. Dealer stated they've never seen this much water come in, we have significant staining and electrical concerns for which LRNA show no concern or remorse. I am uncomfortable being put in a position to sell this car knowing what happened and the potential repair costs (10k+ for significant electrical work) plus the safety concerns of failure. My car has been at the dealer for almost 20 days now with no loaner and no activity on my case. I have spoken to my case worker only twice, once when I opened it and once when she finally answered one of my calls 10 days later. I call every day to ask for updates, the dealer reaches out on my behalf and still no progress has been made. No loaners have been offered, 10 days in I was told I would need to wait another 10 days, plus the dealer indicated at least 3 days to order the windshield (at least 23 days total at the dealership). I believe water entering a vehicle like it did and coming into contact with electrical systems poses a significant threat to the operability and safety of the vehicle with LRNA showing no regard for the situation, happily letting myself or someone else get "stuck" with this problem and the potential failure assocaited with it.

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