NHTSA Complaint #11301035 — 2017 LAND ROVER DISCOVERY

THE BACK LEFT PASSENGER DOOR OPENED WHILE THE VEHICLE WAS IN MOTION AND WHEN I STOPPED THE VEHICLE AND TRIED TO CLOSE THE DOOR IT WOULD NOT SHUT, IT WOULD SPRING OPEN AND NOT LATCH. THIS HAS HAPPENED TWICE NOW. THE FIRST TIME IT OCCURRED ONE MONTH AGO AND I TOOK THE CAR TO THE DEALER AND THEY CLAIMED THERE WAS NO RECALL AND THEY ALLEGED TO HAVE DONE A RESET WHICH THEY UNDERSTOOD WOULD SOLVE THE SAFETY ISSUE. YESTERDAY, APPROXIMATELY ONE MONTH LATER, IT OCCURRED AGAIN. I WAS DRIVING ON A MAIN ROADWAY WITH MANY CARS AROUND ME AND I NOTICED THE DOOR WAS AJAR AND IN RISK OF HITTING THE CARS DRIVING BY ME. I IMMEDIATELY SLOWED DOWN AND PULLED TO THE SIDE OF THE ROAD AND TRIED TO CLOSE THE DOOR AND IT WOULD NOT LATCH CLOSE. BOTH TIMES THIS HAS HAPPENED I WAS DRIVING AT MODERATE SPEED, AT AROUND 35 MPH, ON MAIN ROADWAYS WITH MANY OTHER CARS AROUND ME, SO IT WAS DIFFICULT TO IMMEDIATELY PULL OVER AND AVOID DAMAGE AND HARM. YESTERDAY, WHEN I PULLED TO THE SIDE OF THE ROAD, I CALLED THE DEALER AND THEY TOLD ME THEY WOULD SEND A TOWING TRUCK. AFTER WAITING 2 HOURS ON SIDE OF ROAD, MY HUSBAND CAME AND TAPED THE DOOR SHUT SO THAT I COULD DRIVE IT TO THE DEALER. WHEN WE ARRIVED AT THE DEALER THE SERVICE SUPERVISOR CAME OUT AND VIEWED IT AND SAW IT FOR HIMSELF AND EXPERIMENTED WITH THE FACT THAT THE DOOR WOULD NOT CLOSE, NO MATTER WHAT EFFORT WAS MADE. THE DEALER IS IN POSSESSION OF THE CAR NOW, APPARENTLY CHECKING WHAT THE ISSUE IS AND TO THEN FIND A SOLUTION. HOWEVER, I HAVE NO CONFIDENCE THAT THEY WILL IN FACT SOLVE THIS SAFETY ISSUE BECAUSE IT HAS ALREADY HAPPENED ONE TIME AND THEY SAID THEY FIXED IT AND IT OCCURRED AGAIN ONE MONTH LATER. THIS IS A VERY SERIOUS SAFETY ISSUE BECAUSE I HAVE YOUNG CHILDREN WHO SIT IN THE BACK SEAT AND ALSO OTHER PEOPLE/VEHICLES COULD BE AFFECTED BY A DOOR FLYING OPEN WHILE A CAR IS IN MOTION IN A PUBLIC ROAD.