NHTSA Complaint #11440005 — 2013 JEEP GRAND CHEROKEE

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the vehicle failed to start while the contact's wife was attempting to start the vehicle. The contact's wife forcefully pushed the shift lever to neutral to start the vehicle. The vehicle was taken to the dealer and to Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa (2727 Dowd Dr, Santa Rosa, CA 95407) for the failure on two separate occasions, and the recall was repaired twice however, the failure recurred. The vehicle was taken to a third dealer, Arrigo Chrysler Dodge Jeep Ram Margate (2250 FL-7, Margate, FL 33063). The dealer informed the contact that after speaking with the manufacturer, the recall had not been previously performed by the two previous dealers in California. The vehicle was repaired. The failure mileage was approximately 30,500.