NHTSA Complaint #11439977 — 2011 CADILLAC SRX

The contact owns a 2011 Cadillac SRX. The contact stated the suspension and rear axle service message was displayed. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not available. The contact was informed that parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 75,000. Parts distribution disconnect.