NHTSA Complaint #11439939 — 2018 FORD F-150

The entire infotainment screen system and camera failed, it was completely blacked out, "Dead". This not only made the radio completely non-functional, but also cut off the backup camera and backup sensor safety systems. The safety of both myself and others was now at risk as this important feature of the camera and screen system failed to display surroundings of the driver and pedestrians and also failed to alert drivers with a beep of anything nearby the rear of the truck. Due to the safety concern I immediately scheduled an inspection at my local authorized Ford service center. This malfunction has been confirmed by an Authorized Ford dealer and service center on 11/04/2021. The system failure was duplicated upon inspection by the Ford service technician. The diagnosis found code for internal codes to hardware pinpoint test. Tech will need to remove and install new modules and re test. Remove and install new camera. Since these parts needed to be ordered, and for safety concerns, the vehicle remained at the Ford dealership for 5 days until repaired. After the new module and camera was installed, the system is now working for the price of $1243.99 parts and labor. There were no warnings of this important safety part of the vehicle dying, however we noticed in the days leading up to the total failure the infotainment system was running slower and failing to boot up properly at times.