NHTSA Complaint #11439901 — 2019 CHRYSLER PACIFICA

SERVICE BRAKES issue reported to NHTSA

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Crash Fire

Complaint Details

ODI Number 11439901
Vehicle 2019 CHRYSLER PACIFICA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.

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