NHTSA Complaint #11439545 — 2015 KIA SOUL

Unknown Consumer stated car broke down on October 29th, car was driven less than a mile, when consumer heard a noise coming from the car. In trying to pull over, car screeched and came to a stop. There was a loud metal knocking. Consumer noticed that the sound was louder when I stepped on the accelerator or started the car. No lights illuminated on the dashboard. Consumer decided that it was not safe to drive and towed it instead. Vehicle was taken to a dealer for diagnosis. KIA Customer Care was contacted to assist with the issue. Consumer was notified that there were 3 recalls on the car. SC-200, SC-155, and PI-2002. At that point, dealer towed consumer's car to a dealership to complete the recalls since it was believed that the car malfunction was due to one of these issues, but no diagnostics were run by the dealership to confirm. On November 2nd, consumer's case was closed without notice. Consumer reached out to KIA customer care and was told that there was nothing they could do to complete the recalls and was not covered under any warranty.