NHTSA Complaint #11704825 — 2015 KIA SOUL

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11704825
Vehicle 2015 KIA SOUL
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

My Kia’s engine light came on. It was my catalyst converter verified by my mechanic and 2 other people. My my car lost power. I took to my mechanic. Well he told me it was a recall issue and I’d have to take it to Kia. In December 1 it was towed into Kia , central ave, Albany, NY. Yesterday I was told my car was finally finished after trying to reach the service center for days. When I talked to the service man and asked what was done on the car, he said everything but the converter. Told me recalls were done. Not if the converter wasn’t done. He said there was no light on. If it’s a recall why does a light need to be on? I need my car but I’m afraid to drive what I feel has not been fixed. I’m heading this AM to pick it up and worried. I’ve been getting nothing but a run around. I won’t know anything they did do. I know something about brakes, and steering. I know the converter wasn’t done no even done even though the car lost power, and I called the recall center, had it towed up to Kia, they kept it since December 2nd but what I sent in for was not fixed. Please help me.

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