NHTSA Complaint #11439425 — 2013 VOLVO XC60

Summary: Vehicle suddenly and completely loses all electric power. i.e. no lights, including hazard lights or brake lights, no engine, no power steering. Status: The root issue has occurred twice, and the vehicle is pending service to positively diagnose and repair the issue. First occurrence: Driver parked the vehicle, turned off the engine, and remained inside with standard electric power active. Upon exiting the vehicle and closing the driver’s door, the door lock button did not respond. Returning to the vehicle it became apparent the reason for the lock failure was the absence of electric power. During the process of preparing to connect jumper cables, electric power returned. This was without actually connecting to a jump source. Second occurrence, 1 day after first: While driving at 60 MPH on a highway, electric power suddenly ceased. Driver unable to activate hazard lights or any other warning to other vehicles. Driver was able to steer to roadside and come to a stop. At suggestion of mechanic shop, driver opened battery compartment and tapped the cables connected to the battery terminal, and power returned. Mechanic suggested hairline fracture of metal connectors of positive cable connecting to vehicle power. Now awaiting mechanic diagnosis and repair. Fortunately the failure did not result in a collision, but does present a clear safety hazard upon its occurrence. The mechanic’s suggestion leads to the suspicion this is a known issue with the vehicle component.