NHTSA Complaint #11426484 — 2013 VOLVO XC60

The contact owns a 2013 Volvo XC60. The contact stated that while his wife was driving 5 MPH, the vehicle shut-off without warning. The contact stated that the electrical features ceased to operate in the vehicle. The contact stated that his wife was unable to activate the hazard lights. The contact's wife was unable to exit the vehicle as her driver’s side door would not unlock. His wife was forced to flag down a construction worker who pulled the door open from the outside. As soon the door opened, the lights began to work, and all the electrical features returned. The contact's wife was able to restart the vehicle and drive home. The contact left a message with a service advisor at a dealer to notify them of the failure. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic but was not yet diagnosed nor repaired. The failure mileage was approximately 140,000.