NHTSA Complaint #11439289 — 2017 FORD FOCUS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11439289
Vehicle 2017 FORD FOCUS
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

My mother, [XXX], purchased this car in 2017 with only 2 miles on it. Shortly after purchasing it, the steering went out. She had it repaired. Then the clutch on the transmission went out. She had to fight with dealership and Ford to get it replaced. Since this, we have had to have six clutches put in. We have also had to have another steering column put in and two purge valves. The car is now back in the shop having the seventh clutch put in. We have contacted Ford several times asking them to do a buyback and they refuse. My mom is a retired 72 year disabled vet and has to have reliable transportation due to her health. Please assist her in getting this issue resolved. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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