NHTSA Complaint #11438940 — 2022 TOYOTA PRIUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11438940
Vehicle 2022 TOYOTA PRIUS
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Carfax notified us that our vehicle was part of a recall on 9/24/21. Toyota never contacted us. I contacted Toyota Corporate the week of Oct. 18th and they contacted the dealer (Hudson Toyota in Jersey City) and the dealer said they had a fix. I brought it in and the service department said there was a mistake and the fix wasn't available. When I contacted them again the week of Oct. 25th they said they had a fix and made me a service appointment on Nov. 9th. However when I went on NHTSA website it says that consumers will only be notified on Nov. 20th and when I called Toyota corporate they could not tell me when the fix would be available. I have not been driving my car and I have been shocked that no one at Toyota seems to be able to tell me anything.

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