NHTSA Complaint #11704569 — 2022 TOYOTA PRIUS

The contact owns a 2022 Toyota Prius. The contact purchased the vehicle from a private seller online. The contact stated that the sales advertisement indicated that the odometer mileage was 63,000. The contact stated that when he went to the local Department of Motor Vehicles to register the vehicle, the contact was informed that there was no current odometer information for the VIN. In addition, the contact was informed that there was never any odometer information reported for the VIN. The contact was informed that the first owner purchased the vehicle brand new in 2022. The contact then purchased a Bumper VIN report, which indicated that the odometer was last reported at 209,000 miles. The contact later purchased a Clear VIN report, which indicated that no odometer information had ever been reported for the VIN. The vehicle was then taken to an independent mechanic for inspection. The contact was informed that the odometer was inoperable. The contact was informed that the odometer had not rolled since the vehicle was brought in. In addition, the contact stated that the seller had informed the contact that the vehicle was purchased from an auction. The contact researched and confirmed that the auction recorded the odometer at 209,000. In addition, the contact did not receive the pink slip or the title.