NHTSA Complaint #11438643 — 2014 KIA FORTE

The contact owns a 2014 Kia Forte. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that while driving at an undisclosed speed, knocking noises were heard and the vehicle was consuming excessive amounts of engine oil after she checked the oil level. The vehicle was taken to the dealer and the dealer performed an engine and oil consumption test. The vehicle passed the engine test but failed the oil consumption test. The dealer updated the Knock Sensor Detection System (KSDS) software. The dealer informed the contact to bring the vehicle back after 1,000 miles for the oil consumption test. The contact took the vehicle back to the dealer after driving the vehicle for 1,000 miles and the vehicle failed the oil consumption test. The dealer informed the contact that they would not perform another oil consumption test and the engine would not be replaced since the vehicle had passed the engine test prior and they only replaced seized engines. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they would contact the dealer. The failure mileage was approximately 68,000.