NHTSA Complaint #11438486 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11438486
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	October 6, 2021
Date Filed	October 28, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

my car went from running perfectly fine to completely breaking down in less than 10 miles. Complete engine failure. I was lucky it did not catch fire. I am writing this because Kia needs to change the status of their "product improvement campaign" PI1802 to a full blow recall. This is a wide spread issue that affected thousands of Kia vehicles, but because they refuse to call it a recall, it does not show up on nhtsa or on Kia's website. Kia states that numerous notices were mailed, but I did not receive anything. They cannot prove that I received them any more than I can prove that I didn't. They are now refusing to cover or help cover the cost of a whole new engine.

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