NHTSA Complaint #11438307 — 2018 TESLA MODEL 3

ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR issue reported to NHTSA

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Complaint Details

ODI Number	11438307
Vehicle	2018 TESLA MODEL 3
Component	ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR
Date of Incident	August 1, 2021
Date Filed	October 27, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Car backup camera has been unavailable for use for months. Originally the issue was intermittent and only happened after Tesla alarm system active so Tesla service could not reproduce issue at dealer. They had me perform full factory reset and now issue is constant. Tesla has been unable to fix the issue stating that it is a software problem and engineers will need to create a software patch to correct. Unable to see safely out of back window to backup creating hazardous condition every time car is put into reverse. Have already taken car in for service, performed complete factory software reset, and uploaded all new software per Tesla instructions. They claim there is no fix for my backup camera so I am driving a car with no ability to see when I am in reverse.

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