NHTSA Complaint #11438052 — 2018 BMW X5

BMW X5 with Sunroof starts leaking water inside. BMW does not cover and when I called them the response was it is an outside factor that clogs the drainage pipe and it happens on all type of cars, so no action needed. BMW knows about something and they have not taken any action to prevent it, rather the answer is "it happens with all the cars, so it is okay to happen with BMW model too". I feel it is hazardous for 2 reasons: 1. While driving in rain it suddenly starts leaking which deters an immediate attention from the road. It was by the grace of god, no one was next to me on the road, otherwise an impulse movement would have resulted in the accident. 2. Now, since the carpet soaked the water, although after drying with vacuum, it has started smelling. May be mold is forming which can be hazardous too. BMW knows the issue but does nothing to prevent it from happening and then they gave me an estimate of about $1000 to fix the drainage issue and dry the carpet out. BMW sold me this car as a certified pre-owned and 10 months later I am having the issue of water leaking in the car for which I need to pay to get it fixed.