NHTSA Complaint #11625187 — 2018 BMW X5

Driving my BMWX5 on 11/5/2024 on an open road with my dog, I heard an unusual loud thump. Since there were no warning lights before or after the thump, I continued until it was convenient to stop. While I continued, I heard light noises on top of my roof. I did not go under any overpasses. When I stopped and pulled back the cover of my sun roof, I was aghast to see a large gaping hole and total shatter of my sunroof! Had I not had my sunroof cover closed, all the glass would have rained down on my and my dog. Also had it rained down on me, not knowing how I would have reacted, I might have caused an accident, particularly had my driving been impaired. I took pictures of the shattered sun roof. I also took a picture of the odometer. I had 49,075 miles on my vehicle that day. That day I took my vehicle to a BMW Collision Center, which is right beside the Dealership. The total shatter obviously was confirmed. A part has been ordered and the vehicle will be taken in next week for repair. This is at my cost as is the rental car since my insurance deductible is so high. I have called into the General Manager of the BMW Dealer over the last 2 days with no return call.