NHTSA Complaint #11438038 — 2021 TESLA MODEL S

There have been 4 instances of the instrument cluster screen and main information touch screen shutting down while driving the vehicle. First 2 episodes were in Aug of 2021 then twice in Oct of 2021. Episodes were separated by 1-2 weeks. Both screens are blank for approx 20-40 seconds. Subsequently no information such as speed, brake light indicators, radar/hazards, turn signals or any other information is displayed or can be used. Unknown if the turns signals or brake lights work when this happens as there is no way to see them on the blank screen. No clicking sound for the turns signal is audible either. Car continues to operate otherwise. Both screens then come back on without intervention and all functions return to normal. I have spoken with Tesla service and they state they are aware of this problem but they don't have a fix. They ran remote diagnostics but did not see any abnormalities. They also suggested that my USB drive to record the vehicles security/driving cameras was corrupted and may be causing the problem however I have not set up the USB drive in this car yet.