NHTSA Complaint #11437958 — 2014 KIA FORTE

I purchased a 2014 Kia Forte on August 24, 2013. On August 26, 2021 I reported an electrical fire in the trunk of my car to the dealership. I was told not to drive the car but to tow it. My car was towed home because the dealership was closed by the time the tow truck arrived. The insurance company totaled the vehicle. I would still have my vehicle if this electrical fire had not occurred. The dealership stands on they sell and maintain the cars only. They performed the regular maintenance on the vehicle. They never noted any electrical issues. After 3 weeks they also said the car was totaled. They referred me to the makers in California. They had not reported the fire to them. After 2 months of going back and forth , Kia corporate determined they can not find what caused the electrical fire. Therefore they are not responsible. It was not declared arson. My car caught fire in the parking lot where I work in southern Louisiana while I was in northern Mississippi on the job. The car was locked and both keys were with me. The wires, the trunk door, the cloth covering over the top of the trunk, and back window burned. Some water bottles, sprite bottles and the empty bag of cat food they were placed on the day before burned. The plastic binders, the bottom of the trunk, and the spare tire space did not burn. It is clear the car had a defect. The fire could have reached the gas tank and caused an explosion. The wires burned causing the fire. The car set itself on fire. Even though the car is under the 10 year, 100,000 mile Waranty. They will not acknowledge the defect, the warranty, or responsibility. I was told by the Kia representative of my claim that they determined the light bulb did not cause the fire so there is nothing they can do. They could not determine what did cause the fire. They said they are not responsible. I believe they knowingly sold vehicles that would catch fire to a clueless public and did nothing to fix the electrical defects.