NHTSA Complaint #11437783 — 2012 CADILLAC SRX

I received a letter from Cadillac that they were aware of an issue with the moisture in the headlights on my vehicle, and were offering a credit towards replacement of the headlights. At the time, I did not have an issue, but a year later my lights became significantly dimmer making it unsafe to drive. I reported the issue to Cadillac in July of 2021 and was told to take it to a dealership for a diagnosis to start the claim process. August 4th, I contacted Cadillac again with the estimate and was told I would hear back in 3-5 days. I did not receive a phone call, but emails stating they could not reach me to and to call back. The email was a template that was not filled out and I had left numerous voicemails for my rep, and her supervisor. I contacted the BBB in September and was told they were working with the dealership. On 10/20/21 I received a call at 6:45 am then a response from the BBB stating "to have the work completed and it will be reviewed for reimbursement." The car is dangerous to drive at night, Cadillac is well aware of the issue, and using tactics to avoid correcting a defective part.