NHTSA Complaint #11437512 — 2016 FORD FIESTA POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Complaint Details

ODI Number	11437512
Vehicle	2016 FORD FIESTA
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Date of Incident	September 27, 2021
Date Filed	October 20, 2021
Mileage	97,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2016 Ford Fiesta. The contact stated upon starting the vehicle, the "Service Transmission Now" message appeared on the instrument panel. The vehicle was taken to the independent mechanic who diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was then taken to the dealer who confirmed the diagnostic results. The dealer informed the contact that the parts for the repair were on backorder. The manufacturer was made aware of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA to file a complaint. The vehicle was not repaired. The approximate failure mileage was 97,000

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