NHTSA Complaint #11548089 — 2016 FORD FIESTA

The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The contact stated that the gear shifter was inoperable. The contact stated that when she depressed the accelerator pedal the vehicle would not accelerate. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the powertrain control module had failed. The contact was informed that the transmission clutch needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The vehicle was taken back to the dealer and was diagnosed with a failed TCM. The contact was informed that the TCM needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that the TCM needed to be replaced again. The vehicle was repaired; however, after retrieving the vehicle the failure recurred. The contact stated that the dealer informed her that the failure was with the third gear. The vehicle was not repaired. The contact stated that she had not been able to drive her vehicle for almost two years. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 119,000. The VIN was unavailable.