NHTSA Complaint #11437169 — 2011 HYUNDAI ELANTRA

The contact owns a 2011 Hyundai Elantra. The contact stated he received an unknown recall notification for the steering wheel failure; however, the dealer inspected the vehicle and informed the contact that the recall repair did not need to be completed on the vehicle. The contact stated the steering wheel became significantly loosened while driving at various speeds and upon starting the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who informed the contact that he would be responsible for the cost of the diagnosis and repair of the vehicle. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 80,000.