NHTSA Complaint #11437143 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated while driving at an unknown speed, she started to smell exhaust fumes and the vehicle started to hesitate and became difficult to shift into other gears. The contact stated that there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and had the power transfer unit replaced. The contact also stated while driving at various speeds on 10/4/52021, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power steering to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 67,800.