NHTSA Complaint #11436886 — 2013 FORD C-MAX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11436886
Vehicle	2013 FORD C-MAX
Component	UNKNOWN OR OTHER
Date of Incident	October 1, 2021
Date Filed	October 15, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The plug on the charging cord partially melted (see photo). I took the cord to my Ford Dealership (Sayville Ford, Sayville, NY) and was told that the cord was not eligible for replacement but they could sell me a new one for $420.! I subsequently looked up the Ford recall number (18S24) and called Ford and was told that because the cord had previously been brought in to the dealer (2019?) and found to be undamaged, it was not eligible for replacement.

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