NHTSA Complaint #11436600 — 2018 SUBARU CROSSTREK

I recently 10/7/2021 had my Subaru serviced for an oil change, and a couple of safety recalls that were needed. I also had a loose center console, and a loose wobbly drivers seat. Ramsey Subaru, Urbandale IA performed the service. Upon picking the vehicle up on the above date I was informed that all services were performed and fixed with the exception of the drivers seat. I was informed that the drivers seat needed to be replaced because “The welds on the bracket had broken.” With that said they said that would not come under warranty because my Subaru has 51,000 miles on it and it is past the 3 years 36,000 mile warranty. I get that, my assumption when I had the car serviced that the bolts on the seat bracket just needed tightened. I was told by the service advisor that the seat bracket would cost over $800.00 to be fixed. How is a weld defect a consumer issue? That is why I’m contacting you. This is a safety issue for the drivers of Subaru’s and other motorists and Subaru needs to be held accountable and fix this issue with a mandatory recall. Please feel free to contact me at [XXX] or by email in regards to this very serious safety issue. I have read on the internet that isn’t the first issue with the seat bracket welds. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).